Terms & Conditions
Quick guide:
Goods may only be returned to Shakti for a full refund if they are faulty.
Your order ( with the exception of goods being made specially to order ) can be cancelled or changed without any charges at any time prior to collection or dispatch.
Our Contract
These Terms and Conditions govern the supply of goods sold by Shakti.
("we" and "us" being Shakti ) ("you" and "your" being the customer named on the order form).
These Terms and Conditions constitute the entire and only agreement between us in relation
thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding
contract between us on these terms and conditions.
Price & Payment
Web Orders: The price payable for the goods plus any charges for carriage and
insurance will be as set out on our website at the time you place your order.
If you order from one of our catalogues or adverts: the price may have varied if the period
is any more then 30 days after the time of print, which will be in clear view on the first page
or at the bottom of the advert, For any period after 30 days, please check with us that the
price is still currant.
We must receive payment for the whole price of the goods you order, and any applicable
charges for carriage and insurance, before your order can be dispatched unless we have
agreed otherwise in advance in writing.
Delivery & Title
Unless you tell us you wish to collect the goods, we will deliver them in accordance with our
postal prices as laid out on our delivery page.
A valid signature may be required on collection or delivery.
The goods will remain the property of Shakti until paid for in full.
Immediately prior to dispatch the goods will be charged for and the ownership of the goods
will pass onto you.
In the unlikely event that you have not received your goods within 21 working days (UK)
or 30 days (overseas) after the date of placing your order, Please contact Shakti and
we will commence a search for your order.
Availability
While we endeavor to hold sufficient stock to meet all orders, if we have insufficient stock to
complete the delivery of all the goods ordered, and the goods may not be available within a
reasonable amount of time ( 30 days ), and where a substitute product is not acceptable,
we may, at our discretion, dispatch the order incomplete. In the case that the goods have
been paid for by cheque, a clearance time will be required to be able to make a full balance
refund.
Cancellation & Returns
You may cancel your order at any time for a full refund without any charges providing the
goods have not been dispatched. If the goods have been dispatched and you decide to cancel
there may be a postal and recovery charge incurred according to the circumstances. If you are
returning because of any problem with the goods, please notify us of the problem prior to returning
and obtain a returns number.
On cancellation, you must return the goods to us at your cost unless the goods are being
returned because they are faulty, incorrect goods or because of unsuitable substitution by us,
in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.
When the goods have being specially made or altered to order, the full payable amount
may not be refunded. A deposit of 10 to 25% may be required and Shakti reserve the right
not to commence work for 7 working days to allow you a cooling off period during this time you
are entitled to a full refund of your deposit. This deposit may not be redeemable after your 7
working day cool off period, if work has commenced on the item.
Liability
If you have notified us of a problem with the goods, we will either make good any shortage or
non-delivery; replace or repair any goods that are damaged or defective upon delivery; or
refund to you the amount paid by you for the goods in question. We will not be liable to you
for any loss of profits, administrative inconvenience, disappointment, indirect or consequential
loss or damage arising out of any problem in relation to the goods and we shall have no liability
to pay any money to you by way of compensation other than any refund we make under these
conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude
our liability to you for fraudulent misrepresentation or for death or personal injury resulting from
our negligence.
Termination
We may suspend further supply or delivery, stop any goods in transit or terminate our contract
by notice in writing to you if you are in breach of an obligation hereunder or you become unable
to pay your debts when they fall due or proceedings are commenced by or against you alleging
bankruptcy or insolvency or fraudulent transactions. Upon termination, your indebtedness to us
becomes immediately due and payable and we shall be under no further obligation to supply
goods to you.
Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage
or defect to goods supplied or delivered hereunder that is caused by any event or circumstance
beyond our reasonable control (including, without limitation, strikes, lockouts and other
industrial disputes).
General
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which
we exclude our liability to you) the validity, legality or enforceability of any other part of these
conditions will not be affected.
This contract shall be governed by and interpreted in accordance with English law.
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